Privacy Policy
Last Updated: 03-Oct-2025
1. Introduction
Ink An Epic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.inkanepic.com and use our services.
This policy complies with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws.
2. Information We Collect
2.1 Personal Data You Provide
We collect information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number
Account Information: Username, password (encrypted)
Business Information: Company name, publishing credentials
Manuscript Content: Stories, text, and creative materials you upload
Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
Communications: Messages, feedback, and correspondence with us
2.2 Automatically Collected Data
When you visit our website, we automatically collect:
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, click patterns
Cookies and Tracking Technologies: See Section 7 for details
3. How We Use Your Information
We use your personal data for the following purposes:
3.1 Service Delivery
To process and fulfill your graphic novel creation or sample creation requests
To communicate with you about your projects
To provide customer support and respond to inquiries
To manage your account and authentication
3.2 Business Operations
To process payments and prevent fraud
To improve and optimize our services
To conduct analytics and research
To comply with legal obligations
3.3 Marketing (with consent)
To send newsletters and promotional materials
To inform you about new features and services
You may opt out at any time using the unsubscribe link
4. How We Share Your Information
We do NOT sell your personal data. We may share your information with:
4.1 Service Providers
Third-party vendors who assist us with:
Cloud hosting and data storage
Payment processing (e.g., Stripe, PayPal)
Email delivery services
Analytics platforms (e.g., Google Analytics)
AI model providers (OpenAI, Anthropic, Google) for service delivery
4.2 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Enforce our Terms of Service
Protect our rights, property, or safety
Prevent fraud or security threats
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
5. Your Manuscript and Creative Content
5.1 Ownership
You retain full ownership of all manuscripts, stories, and creative content you upload to our platform.
5.2 Usage for Service Delivery
We process your manuscripts solely to provide our graphic novel creation services. Your content is:
Sent to frontier AI model providers (OpenAI, Anthropic, Google) for processing
NOT used to train AI models (per provider policies)
Processed by our editorial and illustration teams
Kept confidential and isolated from other projects
5.3 Data Security
Your manuscripts are stored securely with encryption and access controls. We implement industry-standard security measures to protect your creative work.
6. International Data Transfers
Your data may be transferred to and processed in countries outside Singapore, including:
United States (AI model providers)
Other jurisdictions where our service providers operate
We ensure adequate protection through:
Standard contractual clauses
Data processing agreements with vendors
Compliance with cross-border transfer requirements under PDPA
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and usage patterns
Improve user experience
Deliver targeted advertising (with consent)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Types of cookies we use:
Essential cookies: Required for website operation
Analytics cookies: Help us understand usage patterns
Marketing cookies: Used for advertising (requires consent)
8. Data Retention
We retain your personal data for as long as necessary to:
Provide our services to you
Comply with legal obligations (typically 7 years for business records)
Resolve disputes and enforce agreements
After the retention period, we securely delete or anonymize your data.
Specific retention periods:
Active accounts: Duration of relationship + 2 years
Manuscripts: Until project completion + 1 year (or as agreed)
Marketing communications: Until you unsubscribe
Payment records: 7 years (tax compliance)
9. Your Rights Under PDPA
As a Singapore-based company, we comply with the PDPA. You have the right to:
9.1 Access
Request a copy of the personal data we hold about you
9.2 Correction
Request correction of inaccurate or incomplete data
9.3 Withdrawal of Consent
Withdraw consent for data processing (where consent is the legal basis)
9.4 Data Portability
Request your data in a structured, machine-readable format
9.5 Objection
Object to processing of your personal data for marketing purposes
To exercise these rights, contact us at: [Insert contact email]
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
12. Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments
Employee training on data protection
Secure data centers with physical security
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notification for significant changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ink An Epic Pte. Ltd.
59 UBI AVENUE 1, #03-11, SINGAPORE 408938
Email: info@inkanepic.com
For unresolved data protection concerns, you may contact the Personal Data Protection Commission Singapore at www.pdpc.gov.sg
Consent Statement
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection, use, and disclosure of your personal data as described herein.